METRIQ - Coming Soon
WeareREPUBLiQ's METRIQ completes the picture - supported by a powerful, robust, performance tracking model, METRIQ supports client decision making by reporting in near real time on sales and marketing results. As a group, by outlet, club or franchise, and by campaign (be that email, webpage, social media, or print).
Customer Satisfaction (CSAT) and Net Promoter Score (NPS) are proven to support significant improvements in customer loyalty, revenue, growth and profitability...
81%
81% of consumers say positive customer service experiences increase the likelihood of making purchases.
Zendesk Customer Experience Trends Report 2024: This report highlights that 81% of consumers say positive customer service experiences increase the likelihood of making purchases. It emphasizes the link between customer satisfaction and customer loyalty, retention, and overall business growth.
80%
Up to 80% of customer service organizations use CSAT to measure customer satisfaction.
WNS Global Services Study: This study discusses the importance of consistently collecting customer feedback and using metrics like CSAT to gauge customer experience.
70%
70% of the customer's journey is influenced by their perception of how they are being treated.
At its core, customer satisfaction is a barometer of customer loyalty. When customers are delighted throughout their entire journey, they become loyal advocates, driving growth through repeat business and positive word-of-mouth.
METRIQ creates a scorecard for your business based on a number of tracked metrics. Key amongst these is the use of CSAT.
CSAT is an acronym for customer satisfaction score - a proven method that measures how satisfied customers are with a company's products or services.
It's a key performance indicator that can be used to gauge customer experience rates at specific interactions, such as during on-boarding, a purchase, or a customer service phone call.
Businesses that effectively use CSAT feedback to improve their operations and customer experience can gain a competitive advantage. Higher customer satisfaction can differentiate your business from competitors and attract more customers.
Using Customer Satisfaction Score (CSAT) feedback can lead to several valuable results and improvements for your business, and by leveraging CSAT feedback effectively, you can drive continuous improvement and achieve better business outcomes.
Customer Experience
By analysing CSAT feedback, we can identify areas where your customers are satisfied and areas that need improvement.
Customer Loyalty
Addressing issues highlighted in CSAT feedback can lead to higher customer satisfaction, which in turn fosters customer loyalty.
Product & Service Quality
CSAT feedback provides insights into how customers perceive your products and services.
Benchmarking
Regularly tracking CSAT scores allows you to benchmark your business performance over time.
Customer Retention
By regularly monitoring and acting on CSAT feedback, we can highlight potential issues before they lead to customer churn.
Brand & Reputation
Consistently high CSAT scores and positive feedback can enhance your brand's reputation.
Actionable Insights
CSAT feedback provides actionable insights that can inform your business strategies.
Training & Development
Feedback from customers can highlight areas where employee performance can be improved.
Marketing & Strategy
Understanding customer satisfaction levels can guide your marketing efforts.
Projects
Website and Portal
Farnborough Aerospace
Animated Educational Content
Major International Training Organisation
Website and Video Production
Northern Arts Factory
